Master degree program
Restaurant and Hotel Business

Restaurant and Hotel Business

QUALIFICATION

  • Scientific and pedagogical direction - Master of Scienceы

MODEL OF GRADUATING STUDENT

1. Interprets modern scientific ideas, concepts and theories in the field of hospitality to solve scientific and applied problems in new and unfamiliar contexts, multicultural and foreign language environments.
2. Applies scientific and professional knowledge in the practice of the educational process in higher education in the specialty "Restaurant and hotel business" in compliance with the pedagogical tact, the rules of pedagogical ethics and universal and national values.
3. Develops a curricula of up-to-date scientific content for teaching in the context of modern requirements of pedagogy of vocational education higher education , specialized institutions for advanced training and retraining of personnel with higher education.
4. Critically evaluates modern scientific concepts and theories in the field of hospitality to determine the object and subject of independent research.
5. Develops a scenario for independent scientific and applied research, focused on obtaining the expected result in the studied areas.
6. Implements effective communications in a multicultural and foreign language environment , cross -functional interaction and interaction with stakeholders.
7. Conducts a strategic, situational, comprehensive economic analysis of the market, all types of activities of the enterprise, develops a business plan for the unit, measures to improve the efficiency of economic activity, quality of service and sales.
8. Uses information technologies (including GIS and GDS ) to solve the problems of booking, automated control, design, forecasting in the hospitality industry.
9. Manages human resources, the quality management system and the current activities of the unit , plans the organizational structure and labor resources, maintaining professional and corporate culture, observing the mandatory requirements and standards for the enterprise, institution, organization of the hospitality industry.
10. Carries out a predictive assessment of the dynamics of the industry, the activities of its individual sectors and specific enterprises, for making decisions and formulating judgments based on incomplete or limited information, in non-standard situations
11. Presents the results of independent scientific or applied research in the selected area of the restaurant and hotel business in the form of a business plan, educational material, presentations, reports, articles and dissertations in a multicultural and foreign language environment .
12. Manages own development, his own activities, in accordance with the level of his own educational training and a certain personal trajectory of further professional education.

Program passport

Speciality Name
Restaurant and Hotel Business
Speciality Code
7M11104
Faculty
Geography and Environmental Sciences

disciplines

Applied research methods in hospitality
  • Number of credits - 6
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Aim: to develop the knowledge and skills necessary for planning and carrying out research in the field of hospitality. Will be studied: The essence/value and role of research in modern business/research project planning/types of applied research methods and their scope/research and data collection/technology of drawing up the questionnaire/pilot study/case study.

Foreign Language (professional)
  • Number of credits - 6
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - The purpose of the discipline is to form practical skills in various types of speech activity in a foreign language. The training course builds the ability to perceive, understand and translate information in the modern global space, participate in scientific events to test their own research. The discipline is aimed at improving competencies in accordance with international standards of foreign language education.

History and Philosophy of Science
  • Number of credits - 3
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - The purpose of the discipline is to form a holistic systemic understanding of philosophy as a special form of cognition of the world, its main sections, problems and methods of their study in the context of future professional activity. The training course forms the theoretical and methodological basis of research work.

Hospitality risk management
  • Number of credits - 5
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Purpose: to develop the ability to apply science-based methods of forecasting, assessment, planning and risk management in the organization of activities in the hospitality industry. When studying the discipline, undergraduates will study the following aspects: theoretical foundations for identifying and assessing potential risks; objective, subjective, external and internal factors affecting the risks in hospitality; basic concepts, approaches and problems in the classification of risks; methodological approaches to identifying risks; tool base of risk management, methods of analysis, assessment, forecasting and risk management; methods of risk reduction in hospitality; insurance issues as a way to reduce risks.

Management of sales efficiency of hotel and restaurant services
  • Number of credits - 9
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Aim: to form the ability to manage modern technology sales in hospitality.. Will be studied: modern forms of sale of hotel and restaurant services/the essence of the technician and sales methods, marketing tools/consumer behavior of the modern consumer of hotel/restaurant services, management of customer objections/CRM systems

Organization and Planning of Scientific Research
  • Number of credits - 6
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - The purpose of the discipline:The purpose of the subject is to form the ability to plan and conduct scientific research in the field of philology based on knowledge of the theoretical and methodological bases of organizing research activity. The training course forms the research culture of the future specialist. The subject is aimed at studying the methodology of scientific research, modern methods used in philology.

Pedagogy of Higher education
  • Number of credits - 5
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - The purpose of the discipline is to form the ability to teach in universities and colleges based on knowledge of higher school didactics, theory of education and management of education, analysis and self-assessment of teaching activities. The training course is aimed at studying the trends in the development of education and the Bologna process. The course will help you master teaching and curatorial skills, various strategies and methods of teaching and education.

Psychology of management
  • Number of credits - 3
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - The purpose of the discipline is to provide scientific training of highly qualified specialists based on the study of fundamental concepts of management psychology, creating prerequisites for a theoretical understanding and practical application of the most important aspects of the field of management in the process of professional formation. The course is aimed at studying the patterns of development and functioning of mental processes, the basics of effective interaction and conflict resolution, self-development and self-presentation.

Research and forecasting of consumer demand
  • Number of credits - 5
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Purpose: to form the ability to use the main categories, theoretical, methodological and organizational foundations for forecasting and planning consumer demand in the field of hospitality. The following will be studied: scientific and methodological foundations of forecasting and planning in the service sector; analysis of methods for forecasting the demand for services and its modeling in the service sector; verification of forecasts and assessment of the quality of plans; criteria for evaluating forecast results; assessment of the quality of predictive and planning methods; expert assessments in planning and forecasting demand; statistical planning forecasting methods.

Strategies of the global hotel business
  • Number of credits - 6
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Purpose: to form the ability to differentiate modern strategies for the development of the global hotel business for effective use in the domestic hospitality industry. The following will be studied: theoretical foundations for the development of the global hospitality industry, world experience in the formation of business strategies in the hotel business; methods of successful business in hotel practice; techniques for implementing successful strategic management projects in the hospitality industry.

Data for 2022-2025 years

disciplines

Business and cross-cultural communications in hospitality
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Purpose: to form the ability to build effective business and cross-cultural communications for the implementation of successful business processes in hospitality enterprises in the context of globalization and internationalization. The following will be studied: basic concepts of business cross-cultural communication and motivation of employees of international companies; the specifics of the development of the main directions in the business of regions and countries; the main characteristics of the national management models of the organization; dependence of the formation and development of management schools on the processes of business globalization and the characteristic features of national culture and traditions in relationships between people.

Business design in hotel and restaurant business
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Purpose: to form the ability to independently develop the key components of business design in the hotel and restaurant business. The following will be studied: principles and technologies for building value chains of a business project; the basics of effective interaction between business owners of hotels and restaurants with managers; business organization models and conditions for their implementation; theoretical aspects of organizational development, the essence of strategic analysis; a set of materials necessary for managing the organization's business processes: features of their compilation and approval.

Cluster development of the hospitality industry
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Purpose: to form the ability of scientifically based integrated planning of territories for the optimal placement of hospitality facilities and tourist and recreational infrastructure in accordance with the principles of sustainable development. The following will be studied: cluster analysis of the potential of the hospitality sphere of the region, the formation of clusters; mechanisms for the implementation of the concept; clustering levels of tourism and hospitality; methodological and methodological basis for the formation of clusters, a cluster approach to the design of tourist and recreational zones and facilities, cluster initiatives in tourism in Kazakhstan.

Introduction of a balanced indicators in hospitality
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Purpose: to form abilities and skills in developing a balanced scorecard and using them as an effective management tool for a modern service manager. The following will be studied: the essence of the balanced scorecard in the management system of the activities of accommodation and catering enterprises; basic principles for developing a balanced scorecard; methods for analyzing the balanced scorecard for enterprises in various fields of tourism and hospitality.

Managing changes in hospitality
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Purpose: to form the ability to apply the key patterns of organization development and the main models of change using modern management tools and methods ensuring efficient and sustainable operation in a crisis mode. The following will be studied: patterns of development of the organization; organizational pathologies, management problems and "growing pains" of the company; fundamental ideas and principles of change management optimization of the company's business processes.

Network information and communication systems in the hospitality industry
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Purpose: to form the ability to differentiate modern strategies for the development of the global hotel business for effective use in the domestic hospitality industry. The following will be studied: theoretical foundations for the development of the global hospitality industry, world experience in the formation of business strategies in the hotel business; methods of successful business in hotel practice; techniques for implementing successful strategic management projects in the hospitality industry.

Organizational projection and project management in the hospitality industry
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - The purpose of the discipline: to form the ability to acquire the knowledge and skills necessary to solve theoretical and practical issues of project management. Will be studied: the essence, principles and methodological approaches to organizational design and project management in hospitality, technologies and tools for solutions, methods and tools for project management.

Predicting and planning in the hospitality industry
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Purpose: to form the ability to plan and carry out applied research in the field of hospitality. Will be studied: The essence, significance and role of research in modern business; research project planning; types of applied research methods and their scope; research and data collection; technology for compiling a questionnaire-questionnaire; interview, pilot study; case study.

System analysis of the hospitality industry
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - The purpose is to form the ability to formulate the problems and tasks of scientific research with the choice of methods and means of solving them, plan and carry out scientific experiments, adequately interpret the results of research and present them. The following will be considered: methodology for conducting literary and experimental research, search and analysis of scientific literature, choice of research topic, planning of experiments, presentation of research results.

Systematic thinking of the manager of hospitality enterprises
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Purpose: to form the abilities and practical skills of a systematic approach in the management of human resources of a hospitality enterprise by forming a connection between the structural units of the management system. Will be studied: the essence of systemic thinking and its differences from structured thinking; system hierarchy; contextual thinking , hierarchy of system regulators ; decision-making based on a systematic approach.

Theoretical and methodological problems of the hospitality industry
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Aim: to form the ability to assess and theorize specific information to form a systematic understanding of the theory and methodology of studying the problems of the hospitality industry. Will be studied: the theory and methodology of research, modern views on the RDGB, the boundaries and composition of the hospitality industry; globalization processes; the current state of the hospitality industry, the policy in the field of personnel training and retraining.

Theory and technology of effective communications in enterprise management
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Purpose: to form the ability to manage communications, to achieve effective cross-functional interaction and interaction with the subjects of the external environment, to create a corporate culture. The following will be studied: theoretical and applied models of social communication, types of communication, strategies of oral business communications, features of public speaking, business communication as a socio-cultural mechanism, communication management.

Data for 2022-2025 years

INTERNSHIPS

Pedagogical
  • Type of control - Защита практики
  • Description - Formation of practical, educational-methodical skills of conducting lectures, seminars, creatively apply scientific, theoretical knowledge, practical skills in teaching activities, conduct training sessions in the disciplines of the specialty; own modern professional techniques, methods of training, use in practice the latest theoretical, methodological advances, make educational, methodological documentation.

Research
  • Type of control - Защита практики
  • Description - The purpose of the practice: gaining experience in the study of an actual scientific problem, expand the professional knowledge gained in the learning process, and developing practical skills for conducting independent scientific work. The practice is aimed at developing the skills of research, analysis and application of economic knowledge.

Data for 2022-2025 years