Master degree program
Quality Management in Healthcare

Quality Management in Healthcare

QUALIFICATION

  • Scientific and pedagogical direction - Master of Medical Sciences

MODEL OF GRADUATING STUDENT

1. Use the provisions and categories of the philosophy of science to analyze and evaluate the main worldview problems, incl. interdisciplinary nature that arise in science at the present stage of development
2. Implement the pedagogical and psychological skills of higher ed-ucation in practice, analyze and evaluate new methods of teaching, learning and assessment for further use in teaching, including in a foreign language
3. Apply psychological methods of influence and means of commu-nication to manage human resources and resolve conflict situations in healthcare and constantly develop professional skills and critical thinking skills
4. Implement the latest strategies for planning, organizing technolo-gy to manage and improve the quality of care in healthcare organi-zations
5. Show leadership in promoting social and interdisciplinary innova-tion in healthcare organizations to improve the healthcare system
6. Apply management tools and methods in the organization of medical care and use the principles of project management to devel-op quality in healthcare
7. Use the methodology of scientific research when working with scientific databases to analyze, evaluate the results of scientific re-search and to predict possible risks and ways to solve research prob-lems
8. Process and interpret statistical data using modern digital tech-nologies when analyzing the quality of medical services and re-search in healthcare
9. Analyze the financial and economic activities of a medical organ-ization necessary to make informed decisions to improve the quality of medical services and assess the current and prospective financial condition of the enterprise
10. Own the tools and methods of continuous quality management, monitor the assessment of the quality of medical care provided and the safety of patients in the healthcare system, including through the accreditation system

Program passport

Speciality Name
Quality Management in Healthcare
Speciality Code
7M10123
Faculty
Faculty of Medicine and Health

disciplines

Economics and financing in the health care system
  • Number of credits - 6
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Fixed assets and working capital of a medical organization. Accounting, analysis of expenses and incomes. Principles and methods of cost allocation. Fixed and variable costs. Sources of financing. Financial support of the state volume of free medical care. Methods of payment for medical services. The structure of the tariff for medical services and the methodology for calculating tariffs for paying for medical care under compulsory medical insurance.

Entrepreneurship in Healthcare
  • Number of credits - 5
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - The essence and functions of entrepreneurship in healthcare. Organizational and legal forms in the field of healthcare. Mechanism for creating small enterprises in healthcare. State regulation of the activities of small businesses in healthcare. Economics and business efficiency in healthcare

Foreign Language (professional)
  • Number of credits - 6
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - The purpose of the discipline is to form practical skills in various types of speech activity in a foreign language. The training course builds the ability to perceive, understand and translate information in the modern global space, participate in scientific events to test their own research. The discipline is aimed at improving competencies in accordance with international standards of foreign language education.

History and Philosophy of Science
  • Number of credits - 3
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - The purpose of the discipline is to form a holistic systemic understanding of philosophy as a special form of cognition of the world, its main sections, problems and methods of their study in the context of future professional activity. The training course forms the theoretical and methodological basis of research work.

Methodology of quality in healthcare
  • Number of credits - 5
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Quality of services as an object of management. 8 recommended compo-nents of a national quality strategy/policy. Quality improvement methods (interventions): seven areas of action recommended by WHO. Quality management system standard ISO 9001:2008. Organization and methodology of internal and external quality assessment. Joint Commission on the quality of medical services. Goals, objectives, role in ensuring the quality of medical services.

Organization and Planning of Scientific Research (in English)
  • Number of credits - 6
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - The purpose of the discipline to form the ability to apply practical skills in the organization and planning of scientific research. The discipline studies: forms and methods of planning, organization and design of scientific articles and dissertations; forms of summarizing the results of scientific research in presentations, speeches, projects, articles.

Pedagogy of Higher education
  • Number of credits - 5
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - The purpose of the discipline is to form the ability to teach in universities and colleges based on knowledge of higher school didactics, theory of education and management of education, analysis and self-assessment of teaching activities. The training course is aimed at studying the trends in the development of education and the Bologna process. The course will help you master teaching and curatorial skills, various strategies and methods of teaching and education.

Psychology of management
  • Number of credits - 3
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - The purpose of the discipline is to provide scientific training of highly qualified specialists based on the study of fundamental concepts of management psychology, creating prerequisites for a theoretical understanding and practical application of the most important aspects of the field of management in the process of professional formation. The course is aimed at studying the patterns of development and functioning of mental processes, the basics of effective interaction and conflict resolution, self-development and self-presentation.

Quality management organization
  • Number of credits - 9
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Quality of services as an object of management. 8 recommended compo-nents of a national quality strategy/policy. Quality improvement methods (interventions): seven areas of action recommended by WHO. Quality management system standard ISO 9001:2008. Organization and methodology of internal and external quality assessment. Joint Commission on the quality of medical services. Goals, objectives, role in ensuring the quality of medical services.

Research methodology and biostatistics
  • Number of credits - 6
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Definition of scientific research. Types of research in health care: fundamental/applied, qualitative/quantitative. Stages of scientific research. Formulation of scientific novelty and practical significance. Key questions guiding study design. Methods for conducting theoretical and experimental research. Basics of participation in scientific projects, applying for a grant. Biostatistics. Data representation. Descriptive statistics. Fundamentals of testing statistical hypotheses. Analytical statistics.

Data for 2021-2024 years

disciplines

Behavior strategy in conflict situations
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Concepts of conflict and stress. Managing conflicts and stress. Behavior of the individual in a conflict situation. Traditional strategies of behavior in conflicts. Effective strategies of behavior in conflict. Rivalry. Adaptation. avoidance. Compromise. Cooperation. Choosing a strategy of behavior in conflict.

Ethics and deontology in the workplace
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - The concept of ethics and deontology in healthcare. Principles of ethics and deontology in healthcare: the principle of complete medical care, the principle of autonomy, the principle of justice, the principle of mercy. Rules for building relationships. Ethics and Deontology: Problem Solving

Examination of medical service
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Purpose of the discipline: Use a process to evaluate the quality, effectiveness and safety of health care provided to patients. Assessing the compliance of the provided medical services with established standards and protocols. Ensuring equitable and quality care for all patients. Identification of system problems and their solutions. Assessing the rational use of health care resources

Human resource management in healthcare
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Improving personnel assessment systems, especially use of the KPI system, increasing labor productivity, rational use of available labor resources; staff development; creating organizational and economic conditions for effective work, increasing the professional competence of employees; motivation methods.

Interdisciplinary Teams in Healthcare
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - The concept of an interdisciplinary team in healthcare. The difference between multidisciplinary and interdisciplinary teams. Main functions, stages of formation and problems of an interdisciplinary team. Organization of activities of an interdisciplinary team. Office work. Basic requirements for a member of an interdisciplinary team. Curator-coordinator of an interdisciplinary team. Supervision in interdisciplinary interaction. Rules for conducting team supervision. Stages of social rehabilitation involving an interdisciplinary team.

Leadership in health care
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Leader styles. Management relationship between manager and leader. Delegation, responsibility and authority in healthcare. Leadership and management: leadership theories. Behavioral theories of leadership. Situational theories of leadership. Group leadership theory. Transactional and transformational approaches to leadership in the healthcare system.

Management and leadership in health care
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Introduction to medical management. Functions of a health manager. Leader styles. Management relationship between manager and leader. Delegation, responsibility and authority. Leadership and Management: Leadership Theories. Behavioral theories of leadership. Situational theories of leadership. The theory of group leadership. Transactional and transformational approaches to leadership.

Management in health care
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Introduction to management. Scientific schools and directions in management. Management process cycle and management functions. Organizations as an object of management. Types of organizational structures of medical organizations. Types and methods of management. Manager of an organization: managing time (time management) and self (personal management). Organizational culture and change management in the healthcare system.

Methods of teaching and assessment of communication skills
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Basic communication skills: applying the skills of establishing contact, gathering information, active listening, commenting, informing and using empathy when communicating with a patient. Building communication in the work team.

Methods of training and assessment in health care system
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Principles of organization of postgraduate and continuous professional development in the field of healthcare. The concept of continuous education is lifelong learning. Features of adult education. Methods of teaching and assessing knowledge in the health system.

Monitoring the quality of medical care through accreditation system
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Accreditation system in the Republic of Kazakhstan. National accreditation standards, structure. Principles, evaluation methods, evidence. Methodology "tracer" in a medical organization. Fundamentals of international accreditation JCI. The structure of the JCI leadership. Patient-oriented standards. Availability and continuity of medical care. Patient-centered care. Medical organization management standards. Requirements structure (examples). Standards of Operating Procedures Rules for Development, Approval and Application.

Principles of teaching adults
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Features of adult learning: andragogy in practice. Differences between androgogy and pedagogy. Principles of adult learning. Motivation to learn. Applying adult learning principles to practice. Focus on application of knowledge. Methods of teaching adults: how to alternate theory with practice

Project management in healthcare
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Fundamentals of project management in the field of healthcare. Design terminology. Project goals. Basic design documents. Analysis of project requirements. Project calendar. Cost structure, development of estimates and project budget. Risk and change management of a healthcare project.

Quality management in healthcare
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - The concept of quality. Quality management system: evolution, concepts, principles. Quality management system standard ISO 9001:2008. Domestic and international experience. Regulatory regulation of healthcare subjects. Rules for organizing external and internal examination of the quality of medical services in the Republic of Kazakhstan.

Strategic management in healthcare
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - The concept of strategic management. Stages of strategic management. Model of the strategic management process. Synthesis of internal strategic factors. Concept and essence of strategy. Types of strategies. Strategic analysis of the external and internal environment of territories. Technology of the process of strategic management of organizations in the field of healthcare. Implementation of the strategy and control over its execution.

Strategic planning in healthcare
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - The concept of strategic management. Stages of strategic management. Model of the strategic management process. Synthesis of internal strategic factors. Concept and essence of strategy. Types of strategies. Strategic analysis of the external and internal environment of territories. Technology of the process of strategic management of organizations in the field of healthcare. Implementation of the strategy and control over its execution.

Tools and methods for continuous quality management in healthcare
  • Type of control - [RK1+MT+RK2+Exam] (100)
  • Description - Principles, strategies, methodology for the implementation of TQM (total quality management). Application of the Shewhart-Deming cycle - PDCA (Planning-Act-Check-Adjustment), dividing quality management into 4 stages. Application of the Donabedian model, assessment of the quality of services: structure, process, result. The Ishikawa diagram is a causal analysis of factors affecting the quality of services provided. Pareto chart identifying the causes of the most quality problems. Root Cause Analysis, Key Incident Analysis Tools.

Data for 2021-2024 years

INTERNSHIPS

Pedagogical
  • Type of control - Защита практики
  • Description - Formation of practical, educational-methodical skills of conducting lectures, seminars, creatively apply scientific, theoretical knowledge, practical skills in teaching activities, conduct training sessions in the disciplines of the specialty; own modern professional techniques, methods of training, use in practice the latest theoretical, methodological advances, make educational, methodological documentation.

Research
  • Type of control - Защита практики
  • Description - The purpose of the practice: gaining experience in the study of an actual scientific problem, expand the professional knowledge gained in the learning process, and developing practical skills for conducting independent scientific work. The practice is aimed at developing the skills of research, analysis and application of economic knowledge.

Data for 2021-2024 years